Frequently Asked Questions

Account

How can I create an account on Jonoprio.com?

1. Visit the jonoprio.com website.

2. Locate the 'Register' option at the top right (on a PC) or bottom right (on a mobile device) of the website.

3. Provide your Name, Email address, and password.

4. Click on 'CREATE AN ACCOUNT' to complete the registration process.

How can I change the password of my account?

To update your account password, follow these steps:

1 Navigate to the "My Account" section located at the top right corner on a PC or bottom right on a smartphone.

2. Choose the "Change Password" option from the menu.

3. Enter your old password, followed by the new password, and confirm the new password.

Click the "Update Password" button to apply the changes.

4. By completing these steps, you will successfully change your password.

How can I update my address?

To update your address, follow these steps::

1 Navigate to the "My Account" section located in the top right corner on a PC or bottom right on a smartphone.

2.Choose the "Address Option" from the menu on the right.

3. Click on the "Add New" button..
Click the "Update Password" button to apply the changes.

4. Complete the form with your details:
First Name, Last Name, Phone Number, Email, Division, City, Area, Address 1, and Address 2..

How can I deactivate/delete my account?

Users cannot deactivate or delete an jonopio.com account from their end.

Order & Retunrs

How do I place an Order?

Placing an order typically involves the following steps:

Choose Your Items: Browse through the available products or services and select what you want to purchase.

Add to Cart: Once you've selected your items, add them to your shopping cart. This is usually done by clicking an “Add to Cart” or “Buy Now” button.

Review Your Cart: Go to your cart to review the items you've selected. Here, you can adjust quantities, remove items, or make any other changes.

Proceed to Checkout: Click on the “Checkout” button to start the purchasing process.

Enter Shipping Information: Provide your shipping address and contact information. Some sites might also offer options for gift wrapping or delivery instructions.

Choose a Payment Method: Select your preferred payment method (credit card, debit card, PayPal, etc.) and enter the necessary payment details.

Review and Confirm: Review your order summary, including items, shipping details, and payment information. Make sure everything is correct.

Place Order: Click the “Place Order” or “Confirm Purchase” button to finalize your order.

Receive Confirmation: After placing your order, you should receive a confirmation email or message with details about your purchase and estimated delivery time.

How Can I Cancel Or Change My Order?

Canceling or changing an order typically involves the following steps:

Check the Policy: Review the company's cancellation and change policy, which is usually found on their website or in the order confirmation email. Policies can vary based on the company and the stage of your order.

Act Quickly: The sooner you request a change or cancellation, the better. Some companies allow changes or cancellations only within a certain time frame after the order is placed.

Contact Customer Service: Phone: Call the customer service number provided on the company's website or your order confirmation. Email: Send an email to the customer service address with your order details and request. Online Chat: Some companies offer live chat options on their website for quicker assistance.

Provide Order Details: When contacting customer service, provide your order number and details about the changes you want to make or your cancellation request.

Follow Instructions: Customer service may guide you through the process or provide additional steps to confirm the cancellation or changes.

Check for Confirmation: After your request is processed, make sure you receive a confirmation of the cancellation or changes. This confirmation might come via email or through the company’s order tracking system.

Refunds and Adjustments: If applicable, follow up on any refunds or adjustments that need to be processed. The company’s policy will dictate how and when you receive a refund.

Do I need an account to place an order?

No
. Many retailers and service providers offer a guest checkout option,
allowing you to complete your purchase without creating an account.

However, creating an account can offer benefits such as: Order Tracking: Easily track your orders and view your order history. Faster Checkout: Save your shipping and payment information for quicker future purchases. Exclusive Offers: Access special promotions or discounts. Personalization: Receive recommendations based on your past purchases and preferences.

How Do I Track My Order?

Go To Jonopriyo.com Track Page

How Can I Return a Product?

**1. Check Our Return Policy:

Before initiating a return, please review our Return Policy to ensure your item is eligible for a return. Items must typically be returned within [number] days of receipt and must be in their original condition and packaging.

Produucts

Will I receive the same product that I see in the picture?

Yes. If you don’t get, then you can request for return or replacement.

How can I return an item?

You can return an item by calling to your customer care. We will guide you the process.

Delivery charges for orders from the Online Shop?

We only charge a small amount of money to deliver your order products. It actually varies on item weight and distance. When you pay for an item it’s included in your total charge.

How long will delivery take?

It takes maximum 3-7 days. Sometimes you will get very fast because of traffic or lack of delivery problems.

How do I get coupon or promo codes?

You will find it Check out Page.

What should I do if I receive a damaged or wrong product?

You easily return or replace your products. To more info, check our return/replace section or call us via number.

Can I change or cancel my order?

Yes, you can cancel your order within 1 hour after order. If you made mistakes, just knock our customer care.
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